This is how we handle your personal data

EcoPar is the data controller for the processing of personal data described in this Privacy Policy. In this privacy policy, we explain what type of personal data we store and how we process it. This Privacy Policy applies to: https://ecopar.se

Personal data we collect and process

We process the following categories of personal data:

• Basic information: name
• Contact information: address, telephone number, email address
• Active products and contracts as well as products and services that you have previously had, how much and how often they are used, the status of products/services,
• Customer activity: reading and shopping history from the app, websites, or electronic communications we send out. As well as technical information about the devices you use.

The personal data is usually collected directly from you or generated in connection with your use of our services and products. When we collect personal data from other sources, We collect personal data from the following sources:

How we use personal data

Delivery of service/contract

We use your personal data to fulfil our agreements with you, i.e. when you have ordered a product or service from us. The legal basis for processing personal data for this purpose is that the processing is necessary for the performance of a contract with you.

Customer relationship management

We use your personal data to manage our customer relationship with you. This may include customer service, handling complaints, and troubleshooting your account. The legal basis for processing personal data for this purpose is that the processing is necessary for the performance of a contract with you.

Analysis, business development and improvement of services

We work continuously to develop and improve our services and products. A large part of this work involves analysing various forms of personal data, such as customer activity, customer history, and account and profile information. The legal basis for processing personal data for this purpose is our legitimate interest.

Customized user experience

We adapt the user experience and communication to your customer relationship and we use personal data for this purpose. The legal basis for processing personal data for this purpose is our legitimate interest.

Sales and marketing

We use personal data in connection with the sale and marketing of our products and services, for example by receiving emails from us. The legal basis for processing personal data for this purpose is our legitimate interest. You have the opportunity to opt out of parts of this processing by, for example, opting out of receiving emails from us. In addition to this, we may also ask you for consent to use your personal data for so-called profiling, where we draw conclusions about your interests and needs based on your personal data. The purpose of profiling is to make our marketing more relevant.

System monitoring, troubleshooting, etc.

We monitor our systems for errors and problems. Some of these processes involve the storage and processing of personal data. The legal basis for processing personal data for this purpose is our legitimate interest.

Security, fraud detection and criminal activity

We process personal data in our work to protect our users and ourselves against fraud, abuse and criminal activity. The legal basis

Comply with legal obligations

In some cases, we are required to process personal data for reasons of other legal obligations. An example of this is information linked to sales, which we are obliged to record and save according to the Accounting Act. The legal basis for processing personal data for this purpose is that the processing is necessary for compliance with a legal obligation that is incumbent on us.

Your rights

f you wish to exercise any of your rights, please contact us at info@ecopar.se

Right of access to one’s own data

You can request a copy of all the data we process about you. Contact the email address above to exercise your right of access.

Right to rectification of personal data

You have the right to request that we correct or complete information that is incorrect or misleading.

Right to erasure of personal data

You have the right to have your personal data deleted without delay. You can request that we delete information about you at any time. However, please note that information that we are obliged to keep for reasons of other legal obligations (such as the Accounting Act) will not be deleted.

Restriction of processing of personal data

In certain situations, you can also request that we restrict the processing of data about you. You do this by administering consents or reservations in our Solutions.

Object to the processing of personal data

If we process data about you on the basis of our data or on the basis of a balancing of interests, you have the right to object to our processing of data about you. You do this by administering consents or reservations in our Solutions.

Data portability

You have the right to receive your personal data in a structured, commonly used and machine-readable format. Please contact the email address above to receive your personal information.

You can complain about our processing of personal data

We hope that you will inform us if you believe that we do not comply with the rules of the Personal Data Act. Feel free to let us know first through the contact or channel you have already established with us. You can also complain about our processing of personal data. You do this to the Swedish Data Protection Agency.